What do the various QuickBook errors mean?

Troubleshooting Steps:
  1. Ensure that the account type is a "Bank"
  2. Ensure that the account is not deactivated
  3. Please ensure that "Plooto Clearing" or "Plooto Clearing (USD)" bank account exists in list of accounts depending on your setup
Troubleshooting Steps:
  1. Please ensure that "Plooto Inc." or "Plooto Inc. (USD)" vendor account exists in list of vendors/suppliers depending on your setups
  2. Ensure that vendor is not deactivated
  3. "Plooto Inc." Vendor account CAN NOT be a sub account of another vendor
Troubleshooting Steps:
  1. Ensure that the account type is a "Bank"
  2. Ensure that the account is not deactivated
  3. "Transaction Fee" account CAN NOT be a sub account of another account
  4. Please ensure that "Transaction Fee" or "Transaction Fee (USD)" bank account exists in list of accounts depending on your setup
Troubleshooting Steps:
  1. Ensure bill is not deactivated
  2. If your bill was already paid manually please void your manual payment so Plooto can re-try to reconcile your payment
  3. Ensure that the vendor name has not changed. If it has please make sure to change it back so it matches the contact name in Plooto
Troubleshooting Steps:
  1. Ensure your accounting software bank name matches the bank name in Plooto
  2. Ensure both your bank and "Plooto Clearing" bank accounts are activated
Troubleshooting Steps:
  1. Ensure "Transaction Fee" account is activated
  2. Ensure "Plooto Inc." vendor is activated

This error shows up when the selected company file in QuickBooks does not match the original name of the company. If a company name changes or a different file is selected then this message shows up to prevent syncing with a different company.

 If the name of the company in QuickBooks changed then you disconnect and reconnect Plooto to use the new name.

Troubleshooting Steps:
  1. Click on your name on top right
  2. Click on settings
  3. Click on the Integrations tab
  4. Click on the "Trash Bin" icon beside QuickBooks and remove current integration
  5. Click the "Plus" icon and select QuickBooks again
  6. Skip Step 1 and follow the QuickBooks Integration Guide for Online or Desktop

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