What Does the Contact See When They Receive a Payment Request?

After a payment request is sent, the individual is sent an e-mail notification. 
A sample of the e-mail the individual would receive is shown below:

Following the Make Payment link, the individual is directed onto the Plooto platform

If their bank account information is still outstanding, First time users will be asked to provide their bank account information.

Contacts will be presented with two options for verifying their bank account. 

1. If they hold an account at one of the big banks, they will be able to enter their online banking credentials and select the account they want the funds to come from.  The process will follow the steps outlined in these images:

Select the bank where the account is held

Enter in your Card Number and Password

Answer the Security Question

Select the account you want to link

If they have issues with adding their account through online credentials, they can select "other bank" and follow the PIN verification process.

2. Alternatively, they can choose other bank and manually enter their account information in order to verify their account via receiving a micro-deposit. Once their account information is provided, Plooto will send the individual a micro-deposit with a PIN to validate their bank account information.  

***Please Note: This will typically take 1 to 2 business days

After successfully entering their PIN, the Payment Request will be processed from their account.

*Please be advised that the deposit is not instantaneous and follows normal transaction processing times.

The verification process is a one time event.  Once it has been completed for an individual, future Payment Requests that are issued will be completed without this step.

If Credit Card payments are enabled for the specific payment request, the email your contact will receive will look slightly different, with the option to pay by credit card being presented.


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