What do the various payment statuses mean?

Debit Date: The date when funds are withdrawn from the bank account

Estimated Date: This is the estimated date when a transaction balance should be reflected in the bank account.  Note that smaller banks and credit unions may take longer to reflect the receipt of funds

Approval Required: This transaction has not yet been processed and is awaiting approval from at least one additional user

To see who has approved the transaction and who still needs to approve the transaction, click on the status of the payment to see the payment details.  On the page, you will see the “Payment Approval History”

Pending:  Typically, this is because the transaction has been submitted outside of business hours and will be processed on the following business day.  Note that if this is your first time making a payment, payment request or cross-border transaction, it may be displayed as pending while our compliance team approves the transaction

Funds Debited: The transaction request has been submitted to the financial institution as is awaiting action by the bank / credit union

Clearing: At this stage, the funds are on their way and have been withdrawn from the senders account. Note that for e-mail money transfers, funds will remain in clearing until the payee provides their banking information (at which time, a notification is provided to the payer)

Debit Failed: The funds could not be withdrawn from the account.  This is typically a NSF situation

Processing:  At this stage, the funds are currently in transit for cross border and FX transactions

Funds Credited: Credit has been issued to the contact’s financial institution.  Funds should appear within the next day

Credit Failed: The transaction was unsuccessful.  In most cases, this is due to incorrect banking information.  To update and resubmit the transaction, follow these steps

Completed: The transaction has been completed and is reflected within the bank accounts


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