Deleting Payment Requests

Note: You can not delete completed payment requests and simply deleting the contact does not remove or end a recurring payment request.

To delete a pending payment request:

  1. Log in to Plooto
  2. Click on Receivables on the menu bar
  3. Click on the Delete Icon for the payment request you want to delete
  4. Click on Yes to confirm that you want to delete this Payment Request

For recurring payment requests:

  1. To cancel a recurring payment request, select the payment request and enter the detailed screen
  2. Under Recurring Plan Details Status, you'll see an option called Cancel Recurring Plan for Payer

  3. Clicking this item will issue a confirmation pop-up.
  4. After confirmed, the payee will receive an e-mail notification of the cancelled recurring payment request and the status will no longer be marked as Active.


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